IT für StartUps - alles aus einer Hand

JEScare - Investment protection thanks to our warranty packages

 

3 months basic warranty

Private sellers or smallest dealers usually exclude the warranty on their second-hand products (used laptops, used computers, used monitors). Later occurring defects have to be repaired by the customer himself or have them repaired with costs. Only if such a seller maliciously conceals defects known to him, the buyer has a right of return. However, this is usually difficult to prove. Similarly, there is no right of withdrawal when buying from private sellers. It is also not possible to check at first glance whether the software installed on the used PC or used laptop is actually legal. In case of doubt, additional investments in software licenses have to be made. Jes Computers provides all their refurbished products with a 3 month basic warranty. During this period, Jes Computers will repair any defects absolutely free of charge (the only exceptions are consumables such as batteries, or damage caused by improper handling such as display breakage).

 

Priorities in warranty processing

Prio 1: Item is repaired and cleaned by our technicians

Prio 2: Item is replaced by an identical device

Prio 3: Customer receives a voucher for the full amount of the defective item for the purchase of a replacement device via our online shop.

Exclusion: Cash payment is excluded

 

 


1 year advanced warranty

In order to be able to offer the full and legally required one year warranty on used devices, the potential expenses for repairs, stock-keeping of spare parts as well as replacement devices would have to be taken into account in the calculation of our product prices. This would result in a price increase for all refurbished items concerned.

However, we would like to leave it up to our customers to decide whether they would like to purchase our products at the lowest possible price, but with only a 3-month basic warranty, or whether they would like to benefit from a full year's warranty, but are willing to pay a corresponding surcharge. For this reason, we offer the following warranty extensions on an optional basis, which can also be found for each item in the respective accessories catalog.

During the warranty period, Jes Computers will repair any defects absolutely free of charge (the only exceptions are consumables such as batteries, or damage caused by improper handling such as display breakage).

 

Priorities in warranty processing

Prio 1: Item is repaired and cleaned by our technicians

Prio 2: Item is replaced by an identical device

Prio 3: Customer receives a voucher for the full amount of the defective item for the purchase of a replacement device via our online shop.

Exclusion: Cash payment is excluded

 

 

 

 

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Advanced-Warranty for accessory products - 1 year bring-in "JEScare"

JES Advanced-Warranty for accessory products - 1 year bring-in "JEScare"

Warranty extension for refurbished accessories from 3 months basic warranty to 1 year JES Accessories care Bring-In, Prio 1: Repair, Prio 2: Exchange, Prio 3: Voucher for full purchase amount
Quantity
CHF 19.00
CHF 17.64 excl.
Advanced-Warranty for Desktop Computers - 1 Year Bring-In "JEScare"

JES Advanced-Warranty for Desktop Computers - 1 Year Bring-In "JEScare"

Warranty extension for refurbished desktops from 3 months basic warranty to 1 year JES desktop care Bring-In, Prio 1: Repair, Prio 2: Exchange, Prio 3: Voucher for full purchase amount
Quantity
CHF 49.00
CHF 45.50 excl.
Advanced-Warranty for LCD monitors - 1 year bring-in "JEScare".

JES Advanced-Warranty for LCD monitors - 1 year bring-in "JEScare".

Warranty extension for refurbished LCD monitors from 3 months basic warranty to 1 year JES screen care Bring-In, Prio 1: Repair, Prio 2: Exchange, Prio 3: Voucher for full purchase amount
Quantity
CHF 29.00
CHF 26.93 excl.
Advanced-Warranty for notebooks - 1 year bring-in "JEScare"

JES Advanced-Warranty for notebooks - 1 year bring-in "JEScare"

Warranty extension for refurbished notebooks from 3 months basic warranty to 1 year JES notebook care Bring-In, Prio 1: Repair, Prio 2: Exchange, Prio 3: Voucher for full purchase amount
Quantity
CHF 59.00
CHF 54.78 excl.
Advanced-Warranty for smartphones & tablets - 1 year bring-in "JEScare"

JES Advanced-Warranty for smartphones & tablets - 1 year bring-in "JEScare"

Warranty extension for refurbished smartphones and tablets from 3 months basic warranty to 1 year JES mobile care Bring-In, Prio 1: Repair, Prio 2: Exchange, Prio 3: Voucher for full purchase amount
Quantity
CHF 39.00
CHF 36.21 excl.
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